Delivery restrictions - country of delivery
PL addresses are not accepted.
We deliver from Monday to Friday, excluding holidays.
Delivery
We will use all reasonable means to deliver the ordered products within the time specified in the User's individual order confirmation. Such times are not guaranteed delivery times and should not be relied upon. Invalid addresses are the responsibility of the User and may result in additional charges to the User.
All items will be shipped from BlueEye. If your product has not been delivered on time, please contact us with your customer number or order number. In that case, you can invoke the sales contract and request a full refund for those products as the only measure. You may also specify a new delivery time that is appropriate to the circumstances and require BlueEye to deliver the products before the expiration of that time; then if BlueEye does not deliver within this extended period, you may invoke the sales contract and request a full refund for those products.
We only ship products through a professional carrier. We always require that delivery be recorded as received. You agree that delivery may be registered as received by anyone other than the User, provided that such person is present at the address indicated and is an adult of at least 18 years of age. If no one is present during the delivery time, you will be asked to contact the shuttle service to arrange an alternative delivery date.
Defective product or incorrect delivery.
Inspect the package for damage when you receive the shipment. If the products do not match your order or there are other problems with your order, you agree to follow the return procedure described in section 10 below. In the case of defective products and incorrect deliveries due to us, we will also reimburse you for the cost of return. If replacement products are available, we will send you a notification of the replacement products by e-mail and we will deliver the replacement products to you immediately without further action and at our own expense.
CANCELLATION FORM
If you return products pursuant to Section 10, or if you have been supplied with false products, or if BlueEye otherwise undertakes to receive the returned Products, you must proceed as described in Section 10 below. You may also comply with these instructions when exercising your statutory right of withdrawal as described in Section 11.
Step 1: Fill out the return form. We will send you a return number and return instructions via email.
Step 2: Pack the product to be returned (undamaged products only, in the original packaging with genuine marks, accessories, instructions for use, and warranty tickets). The original packaging prevents damage during transport.
Step 3: Print the recovery card and attach it to the recovery package (s). The return card contains all the necessary information to ensure a smooth shipment (your personal information, our delivery address, the name of the carrier).
Step 4: Familiarize yourself with the return instructions and follow the contact sent. You must arrange for the return of the products by the sender as soon as possible, but still within 14 days of notifying us of your return request.
If you do not follow the return instructions and requirements described, we will email you the reasons why we were unable to accept your refund request within 14 days.
RETURN TERMS
BlueEye wants you to be completely satisfied with every BlueEye product you purchase. If you are not satisfied with the product you purchased, you can return it within 14 calendar days of delivery to receive a full refund of the purchase price. Note: Printed and personalized products cannot be returned.
If you wish, you can exercise your consumer protection rights (distance selling), in which case we will refund the original selling price and delivery costs, provided you have notified us by email within 14 calendar days of receiving the product (s) that you have exercised reasonable care in handling the product (s).
Only items purchased online from the Site may be returned. For all other returns, we recommend that you contact the store where you purchased the goods.
DISTANCE SELLING - RIGHT OF CANCELLATION
You do not have the right to withdraw products that have been manufactured to your requirements or clearly meet your personal needs.
Right of withdrawal
You have the right to cancel your orders without giving any reason within 14 days of concluding the order agreement for the products.
The right of withdrawal shall expire: (i) 14 days after the receipt or receipt of the product by a third party other than the carrier designated by you;