- Delivery restrictions - delivery country
- PL addresses are not accepted.
- We deliver from Monday to Friday, off fence holidays.
We will use all reasonable means to deliver the ordered products within the time specified in the User's Individual Order Confirmation. Such times are not guaranteed delivery times and should not be trusted. Invalid addresses are the responsibility of the User and may incur additional charges from the User.
All items are shipped from BlueEye. If your product has not been delivered within the specified timeframe, please contact us with your customer number or order number. You can then invoke the sales contract and ask for a full refund for the products in question as the only measure. You may also specify a new delivery time that is appropriate to the circumstances and require BlueEye to deliver the products before the end of that period; then if BlueEye fails to deliver on this extended term, you can rely on the sales contract and ask for a full refund for the products in question.
We only ship the products through a professional carrier. We always require delivery to be recorded as received. You agree that delivery may be recorded as received by a User other than the User, provided that such person is present at the registered address and is at least 18 years of age. If nobody is present at the time of delivery, you will be asked to contact the shuttle service to arrange an alternative delivery date.
- Defective product or incorrect delivery.
Check the packaging for damage when you receive the shipment. If the products do not match your order or other order problems occur, you agree to follow the return procedure described in section 10 below. In addition, in the case of defective products and defective deliveries due to us, we will also refund you the costs of return. If replacement products are available, we will send you an email notification of replacement products, and we will deliver replacement products immediately to you at our own expense.
If you return your products under section 10 or if you have received incorrect products or if BlueEye for any other reason agrees to receive the returned products, you will need to act as described in section 10 below. You can also follow these steps to exercise the right of withdrawal provided for by law, as described in section 11.
Step 1: Fill in the return form. We will send you a return number and return instructions via email.
Step 2: Pack the product to be returned (non-damaged products only, in original packaging with genuine brands, accessories, instructions, and warranty tickets). Original packaging prevents damage during transport.
Step 3: Print the recovery card and attach it to the recovery package / packages. The return card contains all the information you need to ensure a smooth transmission (your personal information, our shipping address, the carrier's name).
Step 4: Become familiar with the recovery instructions and contact us accordingly. You must arrange the return of the products by the sender as soon as possible, but within 14 days after you have notified us of your return request.
If you do not comply with the described return guidelines and requirements, we will notify you by email of the reasons why we have been unable to accept your refund request within 14 days.
BlueEye wants you to be completely satisfied with every BlueEye you buy . If you are not satisfied with the product you have purchased, you can return it within 14 calendar days of delivery to receive a full refund of the purchase price. Note: Printed and customized products cannot be recovered.
You may choose to use your consumer protection rights (distance selling) to return the original sales price and shipping costs, provided that you have notified us by email within 14 calendar days from the date you received the product / products that you have followed reasonable care in the handling of the product / products.
Only items purchased online from the Site may be returned. For all other returns, we recommend that you contact the store where you purchased the goods.
You do not have the right to cancel products that have been manufactured to your requirements or clearly to meet your personal needs.
Right of withdrawal
You have the right to cancel the orders you have made within 14 days of the ordering of the products.
The right of withdrawal expires: (i) when 14 days have elapsed after you have received or assigned a third party, other than the carrier, to have physical control of the product; or (ii) if you have ordered several products and the products are shipped in several lots after you have received or assigned a third party that is not a carrier, you have received physical control of the last item or part.
In order to exercise the right of withdrawal, you must inform us of your decision to cancel the subscription agreement with an unequivocal notice (for example, by letter, by fax or by e-mail). You can use the return form on our website to make any announcements (however, we encourage you to use the form to improve the processing of cancellations and returns). If you use this option, we will send you an immediate confirmation (such as by email) of receipt of the cancellation.
If you cancel your subscription, we will refund all payments we receive, including shipping costs (except the additional cost of choosing a delivery method other than our preferred standard delivery method), without undue delay, and in any case no later than 14 days from the date we become aware of your decision to cancel the agreement. We will perform a refund with the payment instrument you have used in the original transaction, unless you have expressly agreed otherwise, and in any case not to incur any costs for the refund.
We will bear the cost of returning the goods as described on the refund form. You are solely responsible for any depreciation of the goods resulting from handling other than the nature, properties and functionality of the goods. We encourage you to return the products as described in the return form. If you do otherwise, you agree to act at your own risk and will not reimburse you for any costs incurred.